fchai Frequently Asked Questions

Registering on fchai is straightforward. Click the Sign Up button, fill in your legal name, valid Philippine mobile number (+63), date of birth, and email address, then create a secure password. You will receive a one-time PIN via SMS to verify your number. Once verified, your account is active and you can make your first deposit. The entire process takes under three minutes on mobile.

The minimum age to register and play on fchai is 21 years old. This is a strict legal requirement set by PAGCOR — the Philippine Amusement and Gaming Corporation — for all licensed online gaming operators in the Philippines. fchai enforces this through KYC identity verification. If you are under 21, you must not register or use fchai's real-money gaming services.

To complete KYC, fchai requires one valid government-issued Philippine ID — such as a PhilSys National ID, Passport, UMID, SSS ID, Driver's License, or PRC ID — plus a clear selfie photo taken during the verification process. For higher withdrawal tiers or AML compliance, proof of address (such as a utility bill or barangay certificate showing your address) may also be requested.

No. fchai strictly allows only one account per person. Registering multiple accounts — whether under the same name, different names, different mobile numbers, or different payment methods — is a violation of the fchai Terms and Conditions. If duplicate accounts are detected, fchai will close all of them and may forfeit any associated balances. If you have accidentally created two accounts, contact [email protected] immediately.

On the fchai login page, click "Forgot Password" and enter your registered Philippine mobile number. You will receive a one-time PIN via SMS to verify your identity. Once verified, you can create a new password. If you no longer have access to your registered mobile number, contact [email protected] with your registered details and KYC documents so the team can assist with secure account recovery.

Log in to your fchai account, go to the Deposit section, and select GCash as your payment method. Enter the amount you wish to deposit, confirm the transaction, and you will be redirected to the GCash payment flow on your mobile. After confirming in the GCash app, your fchai wallet is credited almost instantly — typically within one to three minutes. Make sure your GCash wallet has sufficient balance and that the number linked to GCash matches your registered details.

The minimum deposit on fchai is ₱100 PHP for GCash and PayMaya transactions. For bank transfers via BDO, BPI, or Metrobank, the minimum is ₱500 PHP. These minimums are designed to keep the platform accessible for casual Filipino players who want to enjoy a quick session without committing a large amount upfront.

GCash withdrawals on fchai are typically processed within 15 minutes to 1 hour for verified accounts during normal business hours. During peak periods or if additional verification is required, it may take up to 24 hours. To avoid delays, ensure your KYC verification is complete and that your GCash number matches the one registered on your fchai account. Same-name matching is required for all withdrawals.

fchai does not charge platform fees on standard deposits or withdrawals. However, your payment provider — GCash, PayMaya, your bank — may apply their own transaction fees or conversion charges. fchai recommends checking your payment provider's fee schedule. For withdrawals, note that withdrawing below the minimum threshold may incur a small processing fee as stated in the fchai Terms and Conditions.

No. For security and anti-money laundering compliance, fchai requires all withdrawals to be processed back to the same payment method and account that was used for deposits. Third-party withdrawals — sending funds to a GCash number, bank account, or PayMaya wallet that does not belong to you — are strictly prohibited. The account name on your payment method must match the name on your fchai account.

Select Bank Transfer in the fchai deposit section, choose your bank (BDO, BPI, or Metrobank), and follow the payment instructions displayed. Bank transfers via InstaPay are processed within two to three hours. PESONet transfers may take up to one business day. Always use the exact reference number provided by fchai when making the transfer, as this links the payment to your account automatically.

fchai offers an extensive library of slot games, with a strong focus on JILI Gaming titles that are hugely popular among Filipino players — including Fortune Gems, Golden Empire, Boxing King, Crazy777, and Mega Ace. Alongside JILI slots, fchai also carries titles from other certified game providers. All slots on fchai use certified random number generators audited under PAGCOR technical standards, ensuring provably fair outcomes.

RTP stands for Return to Player — it's the percentage of total wagers that a slot game returns to players over a very large number of spins. For example, a slot with 96% RTP returns ₱96 for every ₱100 wagered over millions of rounds in aggregate. It is a long-term statistical average, not a guarantee per session. fchai publishes RTP figures for all slot games within each game's information panel.

Yes. The fchai platform is fully optimized for mobile browsers on both Android and iOS. You do not need to download a separate app — simply open fchai.club in your mobile browser (Chrome, Safari, or any modern browser) and the site automatically adjusts to your screen. All games, including JILI slots, live casino, bingo, and Teen Patti 20-20, are available on mobile with full touch support.

fchai operates under PAGCOR licensing, which requires all games to meet certified technical standards for fairness. RNG-based games use audited random number generators. Live casino games use real human dealers streamed in real time — the physical dealing process is transparent and visible to players throughout. Game outcomes are determined by real cards, dice, or wheels, not software manipulation. Players can review hand histories and session records in their account dashboard.

If your connection drops mid-round, fchai's game servers continue processing the round on their end. When you reconnect, the game will resume from the current state and display the outcome. fchai's server logs are the authoritative record of all game states and outcomes. If a round was interrupted and you believe the result is incorrect, contact [email protected] with the date, time, and game name so the team can review the server-side logs and resolve the matter.

The fchai welcome bonus is available to newly registered players on their first deposit. To claim it, make your qualifying first deposit of at least the minimum amount specified in the current promotion, and the bonus will be automatically credited to your account wallet. Welcome bonus amounts and percentages are updated regularly — check the Promotions section after you log in for the exact terms applicable to your account.

Wagering requirements specify how many times you need to wager your bonus funds before they become withdrawable real money. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before withdrawing. On fchai, wagering requirements and eligible games for each bonus are clearly stated in the promotion's specific terms. Not all games contribute equally — slots typically contribute 100%, while table games may contribute a lower percentage.

Yes, all fchai bonuses have an expiry date. If the wagering requirements for a bonus are not completed within the validity period stated in the promotion's specific terms, the bonus and any winnings generated from it will be voided and removed from your account. Expiry periods vary by promotion — typically between 7 and 30 days — and are clearly displayed when a bonus is credited to your fchai account.

No. Bonus funds on fchai cannot be withdrawn until their associated wagering requirements have been fully completed. If you request a withdrawal while an active bonus is in your wallet, fchai will ask you to either complete the wagering requirement first or forfeit the bonus. Forfeiting the bonus means it and any bonus-derived winnings will be removed, but any remaining qualifying real-money balance will be released for withdrawal.

Yes. fchai operates under the regulatory framework of PAGCOR — the Philippine Amusement and Gaming Corporation — which is the government body responsible for licensing and overseeing gaming operators in the Philippines. PAGCOR licensing means fchai is subject to ongoing compliance requirements covering player protection, fair play standards, anti-money laundering obligations, and responsible gaming provisions. Filipino players can use fchai with confidence that it is a properly regulated platform.

To self-exclude, log in to your fchai account, go to Account Settings, and select the Responsible Gaming section. Choose your self-exclusion period: 6 months, 1 year, 3 years, or permanent. Confirm your request and your account will be locked within 24 hours. Alternatively, email [email protected] with the subject line "Self-Exclusion Request" and the team will process it the same day. During self-exclusion, all marketing communications are also suspended.

Log in to fchai, navigate to Account Settings, and open the Responsible Gaming panel. From there you can set daily, weekly, or monthly deposit limits and loss limits. Lowering a limit takes effect immediately. Increasing a limit requires a mandatory 24-hour waiting period before the new higher limit is applied — this cooling-off period is a PAGCOR responsible gaming requirement designed to prevent impulsive decisions.

If gambling is causing financial stress, relationship strain, or anxiety, please reach out immediately. Use fchai's self-exclusion tool via Account Settings or email [email protected] with "Self-Exclusion Request" in the subject line. Visit the fchai Responsible Gaming page for detailed guidance and self-assessment tools. PAGCOR also maintains a national responsible gaming framework with additional support resources available to Philippine players experiencing gambling-related harm.

fchai uses 256-bit SSL/TLS encryption for all data transmitted between your device and our servers. Payment credentials are never stored in full on fchai's systems — only transaction reference IDs are retained for reconciliation. fchai complies with the Data Privacy Act of the Philippines (RA 10173) and is accountable to the National Privacy Commission. For full details, read the fchai Privacy Policy.